CoVID Concierge Service Protocol
Here's what you need to know for our Concierge Services during CoVID-19:
Payment will be collected at the time of booking.
You must complete the CoVID-19 Questionnaire for each and every appointment. The questionnaire will be emailed to you the day before the appointment.
The Therapist will self evaluate for symptoms, including taking a temperature reading, prior to appointment. If necessary, they will contact you by phone to reschedule.
Clients and Therapists must each wear a face covering at all times.
Your Therapist will take your temporal temperature upon arrival . Temperature must be within a normal range for the session to take place. (Note: a hot day/car or exercise prior to a session can elevate the temperature reading.) If temperature is elevated, you will be asked to wait 5 minutes to retake and confirm. If temperature remains above normal range, your session will need to be rescheduled, as a precaution. Sorry, no exceptions. Thank you for your patience and understanding.
Please provide a location for the Therapist to wash their hands prior to and after the session. We ask that you also wash your hands prior to and after your session.
~ Your Therapist will arrive from 5 - 15 minutes before your appointment time to allow for the above protocol and set-up, so as not to cut into precious treatment time.
~ Please recognize that our service CANNOT be practiced with social distancing and these precautionary measures are for your protection as well as for ours.
~ Please be patient with us and yourselves as we adjust to these new procedures and the constantly changing situation, including the industry guidelines we must adhere to in order to continue to practice.
And lastly, if you are feeling unwell on the day of your appointment, use your best judgement as always, and please call us at 650-464-2817 to make any last minute changes. The safety of our therapists and clients is our top priority.
We thank you for your business and your support.